Technical Support & Maintenance

Ongoing Technical Support and Maintenance is vital for businesses to ensure that the technology remains fully operational, functional, available and ready to address any new opportunities with changing business requirements. It is essential that enterprise systems and applications are efficiently and effectively maintained with rapid turnaround time so that any defects or problems can be quickly identified, resolved and remedied, minimising disruption to your business operations.

Ellane IT Solutions has developed a high level of competency in providing technical support and maintenance. Our services include comprehensive and cost effective technical support and preventative maintenance plans for small to large businesses that do not have their own IT departments. Outsourcing to us your IT network infrastructure maintenance is another option, covering servers and data storages maintenance. Our experienced and knowledgeable engineers can rectify problems quickly and efficiently improving business productivity and system availability.

We listen to your needs and come up with flexible scheme to cater for your unique support and maintenance requirements. Clients can leverage our support offerings which are built upon our long-standing experience and expertise in supporting enterprise critical systems and applications:

• Focused on performance measures, cost efficiency, process definition and continuous improvement
• Timely resolution on incidents and root cause analysis of each problem
• Service are bound to Service Level Agreements (SLAs)
• Optimisation of maintenance methods for each system and application
• Multi-level maintenance processes using Corrective, Preventive, Adaptive & Perfective approach
• Established support matrix for Help Desk services
• Established practice for configuration, deployment and pro-active monitoring